Return Policy - The Salty Air Boutique
At The Salty Air Boutique, my biggest goal is to well serve my customers. If you're not completely satisfied with your order, I will do everything I can to try and make it better!
Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact me within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, please contact me as soon as possible so I can get the mishap sorted out for you!
I know that ordering things online can be a gamble since you can’t touch the items or try anything on, and because of that, I try our best to be very return-friendly. However, as in life, there are certain rules that must be followed so that we can help you out!
- Any goodies you purchased must be returned within 30 days of shipping and all items are only eligible for store credit issued in the form of a gift card.
- Returned items must remain un-washed and unworn.
- Anything purchased with any form of personalization is a FINAL SALE and is not eligible for return.
- Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
Changing or Cancelling Your Order
Sometimes something happens and you need to change or cancel your order. I totally understand and I am here to help, but you must contact me immediately! My goal is to get products to you in record time, which means I pack and ship orders fast! Once I initially process your order I will be unable to make any changes to your order.
Adding Items to an Order You Just Placed
Have you ever had that moment when you’ve just submitted your order and you see a top that makes your heart stop? Well, I have. First, contact me immediately! I may be able to add the item to your existing order. I cannot add additional items to your order once it has been processed. If you miss that window, place a new order for that can’t miss item, and, if it is within 24 hours of your previous order, contact me immediately. I will do our best to ship it out with your first order or waive any additional shipping fees on this additional order. Just email me at firstname.lastname@example.org.